Tri-State Signs ("Tri-State Signs," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website, request a quote, or communicate with us by phone, email, or text message.
1. Information We Collect
We collect information you provide to us directly, including:
- Contact information: name, company, email address, phone number, and project address.
- Project details: sign type, scope, photos, drawings, brand assets, and other materials you submit through our quote form, email, or shared file links.
- Communication records: emails, voicemails, text messages, and notes from conversations with our team.
We also collect limited information automatically when you use our website, including IP address, browser type, pages viewed, and referring URL, through cookies and similar technologies.
2. How We Use Your Information
- To respond to quote requests and provide pricing, drawings, and proposals.
- To schedule site surveys, fabrication, installation, and service calls.
- To send project updates, invoices, and service-related communications by email, phone, or SMS.
- To improve our website, services, and customer experience.
- To comply with legal, tax, and regulatory obligations.
3. SMS / Text Messaging
If you provide your mobile number and consent to receive text messages, we may send you project-related messages such as quote follow-ups, appointment reminders, and service updates. Message and data rates may apply. You can opt out at any time by replying STOP. See our SMS Policy for full details.
We do not share, sell, or transfer mobile phone numbers or SMS opt-in data to third parties or affiliates for marketing or promotional purposes.
4. How We Share Information
We do not sell your personal information. We share information only with:
- Service providers who help us operate our business (e.g., hosting, email, CRM, accounting, permitting agencies, sub-contracted installers) under confidentiality obligations.
- Government agencies when required for sign permits, inspections, or legal compliance.
- Legal authorities when required by law, subpoena, or to protect our rights and safety.
5. Cookies & Analytics
Our site uses cookies and analytics tools to understand traffic patterns and improve usability. You can disable cookies in your browser settings, though some features of the site may not function properly.
6. Data Retention
We retain project records, drawings, and communications for as long as necessary to provide warranty, service, and reorder support, and to meet our legal and accounting obligations.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No system is 100% secure, and we cannot guarantee the absolute security of any information transmitted to us.
8. Your Choices
- You may request access to, correction of, or deletion of personal information we hold about you.
- You may opt out of marketing emails by clicking "unsubscribe" in any message.
- You may opt out of SMS by replying STOP to any message we send.
9. Children's Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective Date" above will reflect the most recent revision. Material changes will be posted on this page.
11. Contact Us
Tri-State Signs
9077 Sutton Place, Hamilton, OH 45011
Phone: (513) 942-SIGN (7446)
Email: sales@tri-statesigns.com